ReplaceUPSBattery.com provides the following warranty for orders placed in accordance with our company’s Terms and Conditions. 

We will replace any battery that fails due to performance issues or defects in material. ReplaceUPSBattery.com offers the following warranties:

• A 1-year warranty on standard Sealed Lead Acid and UPS batteries.
• A 1-year warranty on all Powersports Lithium-ion batteries.
• A 5-year warranty on ballasts.
• A 6-month warranty on Powersports batteries.

The warranty period begins from the delivery date of the order. Under the warranty, we will replace items with identical or better-designed products. If an equivalent product is unavailable, we will issue a refund for the purchase price. To qualify for a warranty replacement, the battery must be in unaltered condition, and the original packing slip and invoice must be provided. 

Please note that a warranty replacement does not extend or renew the warranty period.

The warranty offered by ReplaceUPSBattery.com does not cover batteries that fail due to extreme or improper use, incorrect charging, or incorrect application. The warranty will also be void if the battery is maintained at a charge level lower than the minimum required for proper operation.

We do not offer replacements for products damaged due to short circuits or improper applications. Physically damaged batteries may be replaced within 7 days of delivery if the damage occurred during shipping.

ReplaceUPSBattery.com reserves the right to decline warranty requests if the return process is not completed in a timely manner.

Items that are exported outside of the United States are not covered under this warranty policy.

If you request a replacement under warranty, you will be asked to provide a picture of voltage readings from the battery being tested with a voltage meter. ReplaceUPSBattery.com reserves the right to test returned batteries and refuse replacement if any of the above exceptions are found. 

For warranties related to brands other than SigmasTek batteries, all shipping costs associated with the return, testing, and replacement of the battery are the responsibility of the buyer.

ReplaceUPSBattery.com ships exclusively to the continental United States. Orders for items marked as "in-stock" will typically ship within 24 business hours of being placed. However, shipping may be delayed due to high order volumes or other unforeseen circumstances.

Shipping Carriers:
The shipping carrier is selected based on the weight of the item, total order weight, and destination, as follows:

Orders under 20 lbs: Shipped via USPS Ground Advantage (with some exceptions)
Orders between 21 lbs and 250 lbs: Shipped via UPS Ground
Orders between 250 lbs and 700 lbs: A Customer Service representative will contact you to arrange shipping via LTL (Less Than Truckload), if applicable, otherwise UPS Ground will be used
Orders over 700 lbs: Shipped via LTL

Note:
If an order contains one or more items weighing over 70 lbs, the entire order will ship via LTL. Please refer to the section on LTL shipments for more details.

Transit Times:
Transit times are determined by the shipping carrier and typically range between 2 to 5 business days, depending on the origin and destination of the shipment. For more detailed information, please contact our Customer Service team at order@replaceupsbattery.com or call 800-490-0250.

Shipping Costs:
Shipping costs are calculated during the checkout process on ReplaceUPSBattery.com based on the destination ZIP code and total order weight.

UPS Expedited Services:

ReplaceUPSBattery.com offers the following UPS Expedited services:

Next Day Air
2nd Day Air
3rd Day Select
Please contact Customer Service for pricing on any UPS expedited services prior to placing your order. All Expedited shipping orders must be processed over the phone.

Address Changes and Order Cancellations:
If you need to change the shipping address or cancel an order already in transit, a $16 interception fee will apply. If your order has not left our warehouse yet, we may be able to update the shipping address at no cost. Please note that we cannot guarantee the change of address, but we will do our best to accommodate your request.

LTL Shipments

Orders exceeding 700 lbs will be shipped on a pallet. The shipping method for orders weighing between 250 lbs and 700 lbs will be determined on a case-by-case basis.

Note:
If an order includes any single items weighing more than 70 lbs, it will automatically ship via LTL. The shipping cost displayed on ReplaceUPSBattery.com reflects business-to-business, dock-to-dock delivery.

Additional Charges:
The following additional charges may apply to LTL shipments:

Receiver does not have a loading dock or forklift
Residential addresses
Delivery to limited access facilities, including but not limited to hospitals, schools, universities, military sites, and government buildings
Locations inaccessible to an 18-wheel truck

Customer Responsibilities:

Redelivery fees
High-cost delivery area charges
Reconsignment fees (in case of incorrect address provided during ordering)
Additional shipping fees for address changes while in transit
Dry-run fees (for pickups only)
ReplaceUPSBattery.com reserves the right to issue an additional invoice for any accessorial charges incurred after the delivery of goods.

Please note that all shipping charges are non-refundable.

Transit Times for LTL Shipments:
Transit days for LTL shipments vary depending on the carrier and are not guaranteed unless explicitly stated.

If you have any questions regarding this Shipping Policy, please contact a ReplaceUPSBattery.com representative for clarification.

If for any reason are not 100% satisfied with your purchase, we at ReplaceUPSBattery.com will gladly assist you with a prompt refund or exchange. To be eligible for a return, products must be returned in their original condition and packaging, with the invoice you were sent at the time of placing your order and issued by ReplaceUPSBattery.com. Some orders may not be subject to return/refund, you may contact us any time if you need more information.

If you wish to return an item, please contact us within 30 days of receiving your package to obtain authorization and return instructions. 

For damaged, incomplete, or incorrect deliveries, you must notify us within 7 days of receipt. 

Once return authorization is granted, the item(s) must be shipped back to our return center within 14 days. All returned products must be in their original, unused, and unaltered condition. We do not grant refunds for items returned without prior authorization or for returns requested after the 30-day period. 

To initiate a return, please contact us by phone at (800) 409-0250 or email us at order@ReplaceUPSBattery.com. A customer service representative will review your request and provide further instructions.

• You must contact Customer Service within 30 days of receipt to request a return or exchange (within 7 days for damaged, incomplete, or incorrect deliveries).

• All returns must be approved by ReplaceUPSBattery.com Customer Service.

• You must return the item(s) with the original invoice included in the package. Return authorizations will expire 7 business days after being issued.

• Upon receipt and verification of the returned item(s), we will issue a refund for the product purchase price. Please note that shipping costs are non-refundable.

• The customer is responsible for return shipping costs.

• If the return process is initiated but not completed, ReplaceUPSBattery.com reserves the right to cancel the return request.

• Special items or non-stock products may not be eligible for return or refund. Please contact Customer Service to confirm if your purchase qualifies for return.

• Orders for special items, deals, or non-stock products are subject to a 20% restocking fee.

• If you have contacted Customer Service within the 30-day period and returned the item(s) within 14 days of receiving return authorization, we will refund the amount paid for the product. The customer is responsible for return shipping costs.

   

  It is the customer's responsibility to verify the dimensions and specifications of a battery before placing an order.

• If the wrong battery size was sent, ReplaceUPSBattery.com will cover shipping costs for both the return and replacement, and send the correct item free of charge.

• If the battery arrives damaged, we will replace it at no cost. Simply provide us with a picture of the damaged product, and we will ship a replacement immediately.

Certain products are non-returnable, including:

• Special Items & Non-Stock Products: Products sourced specifically from vendors upon your request, including items from brands other than SigmasTek, larger quantities of low-demand items, or limited-time offers.

If you have any questions regarding non-returnable products or any aspect of our return policy, please contact our Customer Service team for further clarification.

Privacy Policy

What information do we collect?

• We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
• When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
• Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
  
  

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include BatteryRush.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Physical Address
Our physical address is:
8585 N Stemmons Fwy
Dallas, TX 75247

Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Your consent
By using our site, you consent to our privacy policy.